Data Protection

The protection of your data is important to us
We are pleased that you are interested in our company and our services and would like to reassure you regarding the protection of your personal data. We take the protection of your personal data very seriously. We comply with the regulations of the German Data Protection Act as a matter of course.

We would like you to know when and what data we collect and how we use it. We have taken technical and organisational measures to ensure that both we and external service providers used by us comply with the data protection regulations.

Personal data
Personal data is information about your identity, including details such as your name, address, telephone number and e-mail address. You do not need to disclose personal data in order to use our website. In some cases, though, we need your name, address and other details so that we can perform the required service (e.g. answering your enquiries via the contact form).

The same applies, for example, that information can be sent or individual questions can be answered, so where this is necessary, we will advise you accordingly. In addition, we only store and process data which you voluntarily disclose to us and data which we collect automatically when you visit our website (e.g. your IP address and the names of the pages accessed by you, the browser used by you and your operating system, the date and time of access, the search engines used and the names of files downloaded).

If you use our services, we will as a general rule only collect the data which we require in order to perform the services. If we request further data, this information will be disclosed on a voluntary basis. Personal data will be processed solely in order to perform the service required and to protect our own legitimate business interests.

Purpose of personal data
We will only collect, process and use the personal data disclosed by you for the purpose advised. Your personal data will not be passed onto third parties without your express consent.
Personal data is only collected and passed onto state institutions and authorities that are entitled to receive the data in accordance with the relevant laws or if we are obliged to do so by a court order. Our staff and the service companies we use are placed under obligation by us to maintain confidentiality and to comply with the regulations of the German Data Protection Act.

Data which is collected automatically when you visit our website
When you use our website, the following data is stored for organisational and technical reasons: the names of the pages accessed by you, the browser used by you and your operating system, the date and time of access, the search engines used, names of files downloaded and your IP address.

We analyse this technical data anonymously and solely for statistical purposes in order to continually improve our website and make our internet offering even more attractive. This data is stored separately from other personal information on secure systems. No conclusions are made about individual persons.

Cookies
When you visit one of our websites, we may place information on your computer in the form of cookies. Cookies are small text files which are sent by a webserver to your browser and are stored on your computer’s hard drive.

Apart from the internet protocol address, no personal data concerning the user is stored. This information allows us to automatically recognise you when you next visit our website and help you navigate around the website. Cookies allow us, for example, to adapt a website to meet your interests or to store your password so that you do not have to enter it again every time.

You can of course also view our website without cookies. If you do not want us to recognise your computer, you can prevent cookies from being stored on your hard drive by choosing not to accept cookies in your browser settings. Please see your browser instructions to find out how to do this. If you do not accept cookies, this may limit the functionality of our offering.

Children and young people
People under the age of 18 should not disclose any personal data to us without the consent of their parents or guardians. We do not ask for any personal data from children and young people, nor do we collect it or pass it onto third parties.

Security
We have taken technical and organisational security measures to protect your personal data against loss, destruction, manipulation and unauthorised access. All of our staff and all persons involved in data processing are placed under obligation to comply with the German Data Protection Act and other laws relevant for data protection and to handle personal data confidentially.

In the event of personal data being collected and processed, the information is transferred in encrypted form in order to prevent the data being misused by third parties. Our security measures are constantly being revised in line with technological developments.

Change in our data protection measures
We reserve the right to change our security and data protection measures if this is necessary due to technological progress. In this event we will also change our information concerning data protection accordingly. Please therefore ensure that you are always aware of the current version of our data protection policy.

Links
This data protection policy does not cover the external links provided on our website. When we provide links, we make sure that there are no noticeable breaches of the applicable law on the linked websites at the time the link is created. However, we have no influence over other providers’ compliance with data protection and security regulations. Please therefore also read the data protection policies on the websites of these other providers.

Right to information
You can obtain information on the data stored by us about you at any time. For this purpose, please write to our Data Protection Officer.

Right of revocation
You can also revoke your consent for us to collect, process and use your personal data. For this purpose, please write to our Data Protection Officer.

Questions, suggestions, complaints
If you have any questions concerning the information we have provided about data protection or the processing of your personal data, please contact our Data Protection Officer direct. He will be pleased to help you if you have any requests for information, suggestions or complaints. Please write by e-mail to info@proreserv.de – we will then ensure that your concern it is dealt with quickly by the right person.