Online

ProReServ has several years of experience in the e-commerce business. We can offer your listings to the largest e-tailers in the market. We can develop the online market for you with our professional online and sales team. Our aim is to place your products successfully in the online market.

Your advantages:

  • Strengthening your brand via the online sales channel
  • Handling your product lines and products as a full service package.
  • Complete exchange of data, from setting up article records and managing articles via EDI (electronic data interchange) and handling the whole billing process, right through to electronic delivery notification
  • Price stability through individual coordination at multi-level sales channels
    (Online & Sales Area)
    Example: MSD  –  Media Markt & Saturn Online v. MSD Stores
  • We take care of various storage locations and respond to the individual requirements of e-tailers for you.

Our services:

  • Category Management — taking care of your product lines
  • Professional product description and placement
  • Analysis of customer feedback via reviews
  • Retail analysis and reporting
  • Quick listing of the products and product lines, including implementation of new product launches
  • The aim is to work directly with our partners in line with their instructions, not via the market place but through the central warehouses of the e-tailers.
  • Development of new target groups and new customers
  • Individual billing – in line with expenses – for the individual areas

Example:     MSD Online vs MSD Stores

The aim is to develop new target groups and new customers in the online market!

Please feel free to contact us. We would be happy to prepare a customised offer for you and your online development.

Basic
Premium
Comfort
Reference
    • Content Updating
      • New article set-up
      • Storing of safety data sheets in the system
      • Price updating
      • Uploading images
      • Processing problem codes
    • PM/CM
      • Dedicated project manager for online
      • Calculation support and controlling through sales
      • Content management
      • Management of the entire listing process
    • Online Marketing
      • Assistance in selecting products
      • Professional product description and placement
      • Defining key words for product search (e.g. sugar, Zucker, Zukker, Sukker etc.)
      • Descriptions of articles customised specifically for the end user
    • Administration Online
      • Order acceptance
      • Order processing
      • Billing
      • Procurement (forecast)
    • Reporting
      • Units dispatched per article
      • Inventory management / stock levels (stocks of consigned goods)
      • Shortage alert (backorder management)
      • Penalties alert and avoidance
    • Logistics (in addition, specially for online)
      • Order picking > special handling
      • Provisioning in line with e-tailer regulations
      • Returns handling and processing
      • DESADV (EDIFACT) advance notification
      • Advance notification of delivery
    • Retail Analysis and Reporting (monthly)
      • Article performance measurement
      • UVP price monitoring and price tracking (Amazon vs market place)
      • UVP price monitoring and price tracking – international
      • TOP 100 analysis
      • Competitor screening
      • Analysis of customer feedback (reviews)
      • Processing of customer reviews
    • Sales – Active
    • Service Management
      • End user feedback
      • Vine-Club > product tester
  • Excerpt from our testimonials in the e-tail market with direct listing by ProReServ:

    • Amazon Vendor Management
    • Otto.de
    • Media Markt Online
    • Saturn Online
    • Redcoon Online
    • LufthansaShop.de
    • uvm

    Furthermore, product updating with all content, such as price and article updating, is guaranteed by our content management!